tambakbetPrivacy Policy

This page describes what we collect when you use tambakbet—whether via Android app, iOS browser, or desktop—and how we keep that data protected. We recognize that your personal information is sensitive: email, identity documents, payment details, and betting history reveal preferences you trust us to secure. We take that responsibility seriously, and this policy sets out exactly what we do with your data, who has access to it, and how long we retain it.

We collect information in two broad categories: what you tell us (account registration, identity verification documents) and what we observe (your betting activity, IP address, device type, login times). Both categories are necessary to operate tambakbet securely and compliantly. We do not sell your personal data to advertisers or data brokers. We share it only with payment processors, compliance teams, and legal authorities where required by law.

Our data infrastructure spans multiple regions to ensure availability and backup resilience. This means your data may be processed on servers outside Indonesia. We encrypt all data in transit and at rest using industry-standard protocols, so interception is not a practical risk. If you have questions about any aspect of this policy, our support team (available via live chat, email, and in-app messaging) can clarify.

What Data We Collect on tambakbet

When you register an account on tambakbet, we collect your full name, date of birth, email address, and phone number. We also require a government-issued ID—a passport, national ID card, or driver's license—which we scan and store encrypted. For withdrawals and deposits, we collect your banking information: account number, account holder name, and confirmation of your payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer details for mobile banking, local payment, online payment, e-wallet).

Once your account is active, we track your betting activity: which markets you visit (Liga 1, Piala AFF, Champions League, live-dealer tables, slots), what you bet, when you log in, how long your sessions last, and what device and IP address you use. We also log every transaction: deposits, withdrawals, bonus claims, and balance changes. This data is encrypted and stored separately from your personal information, though both are linked by your account ID.

We collect this data for several lawful purposes: to verify your identity (required by anti-money-laundering regulations), process your deposits and withdrawals, settle your bets accurately, detect fraud, and comply with local gambling laws. We do not collect it to build advertising profiles or sell it to third parties.

How We Use Your Data

We use your personal data to operate tambakbet: to maintain your account, process your transactions, and settle your bets. Your email is used to send account notifications, password reset links, and support responses. Your payment details are used only to process deposits to your account and withdrawals from it—we do not charge you additional fees without explicit consent.

We analyze your betting activity in aggregate to understand platform usage patterns and improve our service. For example, we may report that Liga 1 markets attract the most volume during the football season, or that players from Jakarta prefer live-dealer tables over slots. This analysis is anonymized; we do not attribute it to individual users. We also use your data to detect suspicious patterns (e.g., very large bets placed minutes apart, which may indicate fraud or money laundering) and flag them for compliance review.

Your data is also retained for legal compliance: we must keep records of all transactions for several years to respond to government requests and meet anti-money-laundering obligations. We cannot delete this data on request if it is subject to legal holds.

Third-Party Data Processors

We share your data with external partners to deliver our service. Your payment details are shared with payment gateways and banks (mobile banking, local payment, online payment, e-wallet, and e-wallet networks like mobile banking, local payment, online payment) to process your deposits and withdrawals. These partners handle your data under their own privacy policies, which you should review. We do not control how they store or use your payment information beyond our contractual agreements.

We also share your identity information with compliance vendors who verify your documents and check against international sanctions lists. These vendors operate under strict confidentiality agreements and delete your data after verification completes (typically within a few days). We may share transaction data with law enforcement if we receive a valid legal request (subpoena, warrant, or court order)—we are required by law to comply with these requests and typically must do so without notifying you.

We do not share your personal data with marketing partners, advertisers, or data brokers. Your information is not used to build profiles sold to third parties.

Cookies and Tracking

We use cookies to recognize you when you log in and to remember your preferences (e.g., language setting, dark mode). These cookies are session-based (they expire when you close your browser) or persistent (they remain for a set period, typically 30 days, unless you log out). We do not use cookies to track you across other websites; we only track your activity on tambakbet itself.

We also use analytics tools to understand how you navigate our platform: which pages you visit, how long you stay, what device you use, and whether you complete transactions. This data is anonymized—it does not identify you by name. We use it to detect technical issues (e.g., if many users experience slow load times on a particular page) and to improve our interface.

You can disable cookies in your browser settings, but this may prevent you from logging in or using certain features on tambakbet. We do not offer an opt-out for this functionality because cookies are essential to our service.

Data Security and Retention

We encrypt your password using industry-standard hashing algorithms; we do not store your actual password, only a cryptographic hash. Your personal documents and payment information are encrypted with AES-256 and stored in isolated databases with restricted access. Our servers are protected by firewalls and intrusion-detection systems. We conduct regular security audits to identify vulnerabilities.

We retain your personal data for as long as your account is active, plus seven years after closure (required by anti-money-laundering law). Your betting history and transaction logs are retained for the same period. If you request account deletion, we anonymize your data but do not destroy it, as we must maintain records for regulatory compliance. During major holidays (Idul Fitri, Idul Adha, Imlek), our data retention compliance processes continue normally—we do not pause retention cycles.

Your Rights and How to Contact Us

Depending on your jurisdiction, you may have the right to access your personal data, correct inaccurate data, or request deletion. We comply with these requests where local law requires. To exercise these rights, contact our support team via live chat (9 AM to 11 PM Jakarta time), email, or in-app messaging with your request and account details. Most access requests are fulfilled within five business days.

If you believe we have mishandled your data or violated this policy, you can file a complaint with your local data protection authority. We cooperate with regulatory investigations and take data breaches seriously. If we discover a breach that affects your personal information, we will notify you as soon as practical via email or in-app alert.

Policy Changes

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes via email or in-app alert. Your continued use of tambakbet after changes take effect indicates your acceptance of the new policy. If you disagree with any changes, you may close your account and request a balance withdrawal.

This privacy policy applies only to tambakbet. If we link to third-party websites (e.g., league websites for Liga 1 fixtures), those sites have their own privacy policies, which we do not control. We encourage you to review them before visiting.